Responsible Gaming
Our Commitment to Responsible Gaming
At Dunedin Heritage Festival, we are committed to promoting responsible gaming practices. Online pokies and casino games should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.
Age Verification
You must be 18 years of age or older to access online gambling services in New Zealand. All players are required to verify their age during registration. If you are under the legal age for gambling in your jurisdiction, you are strictly prohibited from participating in any gambling activities on our platform.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of these warning signs in yourself or someone you know, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Lying to family or friends about the extent of your gambling
- Neglecting family, work, or educational responsibilities due to gambling
- Using gambling as an escape from stress, anxiety, or depression
- Borrowing money to gamble or pay gambling debts
- Feeling anxious or irritable when unable to gamble
- Attempting to cut back or quit gambling without success
- Gambling with money needed for essential expenses (rent, food, utilities)
- Experiencing relationship problems due to gambling behaviour
Self-Help Tools
We provide tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified time period.
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period.
- Reality Checks: Receive periodic reminders during gameplay about how long you have been playing and how much you have wagered.
- Time-Out: Take a temporary break from gambling for a period you specify (hours, days, or weeks).
- Self-Exclusion: Exclude yourself from all gambling activities for an extended period (typically 6 months or longer).
If you wish to use any of these tools, please contact our customer support team or access these features through your account settings.
Support Organizations in New Zealand and Beyond
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF)
Helpline: 0800 664 262 (free call)
Website: www.pgf.nz
Email: [email protected]
Available 24/7 for support and counselling services. - Gambling Helpline
Phone: 0800 GAMBLING (0800 425 338)
Available 24 hours a day, 7 days a week.
International Support Services
- Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
If You Need Help
Do not hesitate to reach out. Problem gambling is a treatable condition, and seeking help is a sign of strength. Whether you are concerned about your own gambling or that of a loved one, professional support services are available and confidential. Please contact one of the organisations listed above—they are here to help you.
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to stop and seek support.